At Roam Igma, we want you to be satisfied with your purchase. If for any reason you are not, our Return and Refund Policy is designed to make the process simple and clear.

1. Eligibility for Returns

  • Returns are accepted only if the product is defective, damaged upon delivery, or does not match the description.

  • Items must be returned within 7 days of delivery.

  • Products must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Returnable Items

  • Products that show signs of use, wear, or damage caused after delivery are not eligible for return.

  • Items purchased as part of a clearance or promotional sale may not be eligible for return unless defective or damaged.

3. Process for Returns

  • To request a return, please contact us through the details provided on our website.

  • Once your request is reviewed and approved, you will receive instructions on how to return the item.

  • Customers are responsible for ensuring that the product is securely packed for return.

4. Refunds

  • Since we only accept Cash on Delivery, refunds will be provided in the form of cash reimbursement upon successful return of the product.

  • Refunds are issued only after the returned product has been received and inspected.

  • Please allow up to 7–10 business days for the refund process to be completed.

5. Exchanges

  • If you wish to exchange a defective or damaged product, we will provide a replacement of the same item.

  • If the replacement is not available, you may choose to receive a refund instead.

6. Contact Us

If you have any questions or need assistance regarding returns and refunds, please reach out at [email protected].